FAQ

Shipping

Free shipping is offered for all orders over $35!

International orders

If you are a customer outside of the United States, please visit our Etsy shop. :)

How long does my order take to ship?

 It takes Helen about 5 days to process the order (before shipping through USPS).

Return and refund policy

If your order has not yet been shipped out, you may cancel your order for a full refund. Otherwise, unless there is an issue with the product quality, we will not be able to change/cancel your order.

Unfortunately, we do not accept returns at the moment. However, if there is an issue with your order, please reach out to us, and we will do our best to accomodate ^-^ 

More questions?

Feel free to reach out to us through our email shoyuscribbles@gmail.com or DM us on Instagram @shoyuscribbles !